Strategies for Managing Conflict: An Essential Skill for Leaders

Managing conflict in the workplace is a critical competency for every leader and employee. Conflict can commonly occur from differences in personalities or communication styles but can easily be resolved with the right frame of mind and skills. When difficult or conflict conversations are managed correctly, companies see many benefits from boosting creativity and more productive working relationships to more effective problem-solving. However, when left unaddressed, conflict can have substantial financial and emotional impacts across the organization.

Strategies for Managing Conflict is an engaging, information-packed webinar designed to help you master the tools and strategies for effective conflict resolution and the development of more positive workplace relationships. Using relevant case studies and best practice strategies, you’ll learn to recognize and adapt to different communication preferences and ultimately, better manage difficult or conflict conversations.

Participants will learn to:

  • Identify potential positive and negative outcomes of conflict
  • Recognize the early stages of conflict and how to avoid common escalators
  • Understand how personality and communication styles affect conflict – and how to adjust your actions accordingly
  • Distinguish between different sources of disagreement
  • Become more self-aware and recognize personal tendencies during conflictEstablish simple, practical and memorable frameworks to use during difficult conversations
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XBInsight is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit

XBInsight is also approved by HRCI to offer courses that qualify for recertification credit hours toward PHR, SPHR, and GPHR recertification. For more information about certification or recertification, please visit the HR Certification Institute website at  

SHRM Professional Development Credits

HRCI Recertification Credits